Frequently asked questions

Search by city, specialty or symptom, choose a verified doctor and pick a video consult or in-clinic slot. You will get an instant SMS confirmation.

Yes. Reschedule up to 2 hours before the slot, and cancel for free up to 6 hours before the appointment from your bookings page.

Every doctor goes through council registration checks, clinic verification and patient feedback review before joining Quickobook.

Yes. A signed digital prescription is shared in your Quickobook account after every consult - usable for medicines, labs or future visits.

Yes. You can choose a doctor, enter patient details and continue as a guest. OTP verification is required before payment.

OTP confirms that the mobile number belongs to the patient or caregiver before we open the payment gateway and reserve the slot.

Any applicable booking fee is configured by Quickobook and calculated by the backend before payment.

The flow supports UPI, card and wallet style payment options. A live gateway can be attached when backend payment keys are ready.

Yes. Select tests or packages, enter patient and address details, choose a collection slot, verify OTP and proceed to payment.

The lab flow includes a prescription support entry point so the team can help convert a prescription into the correct tests.

Most routine reports are shown as 24 hours in the booking flow. Special tests can take longer based on the partner lab.

Yes. The hospital flow captures department, service, slot and patient details so the care team can coordinate with the hospital.

Yes. Doctor profiles and hospital pages are connected where hospital mapping exists in the database.